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Access Policy

Mass Cultural Council’s Commitment to Accessibility
Mass Cultural Council is dedicated to making its events and services inclusive and accessible to all. Our ADA Coordinator and Contact for Accommodations is Charles G. Baldwin, who can be reached at 617-858-2739.

Request Accommodation for Mass Cultural Council Programs, Services, and Events
As a matter of practice, Mass Cultural Council provides live captioning when hosting virtual events with 50 or more registered attendees, and proactively requests the services of American Sign Language (ASL) interpreters when hosting virtual events with 100 or more registered attendees.

To ensure accommodation requests are met, please make your request at least three weeks before any online or in-person event or grant deadline. Some examples of accommodations include, but are not limited to:

  1. Sign Language Interpreters: ASL interpreters for events will be provided with 100+ registered attendees or upon request for smaller events.
  2. Live Captioning: Captioning will be provided for virtual events with 50+ registered attendees or upon request for smaller events.
  3. CART Services: Real-time speech-to-text translations during events, for individuals requiring more accurate transcriptions.
  4. Audio Description: Narration of visual content for individuals with visual impairments, available upon request.
  5. Large Print Materials: Accessible event materials for individuals with visual impairments, provided upon request.
  6. Braille Materials: Accessible event materials for blind or visually impaired individuals, provided upon request.
  7. Language Translation Services: Grant application translations and translation services for the application process, informational meetings, for individuals those with limited English proficiency, provided upon request.
  8. Accessible Seating: Arranged for in-person events, ensuring comfortable attendance for individuals with mobility impairments.
  9. Accessible Restrooms: Available at event locations to accommodate individuals with mobility impairments.
  10. Accessible Parking: Guaranteed close to event venues, making attendance easier for individuals with mobility impairments.

This website provides translation using GTranslate and is currently set up to auto-translate into Hindi, Portuguese, Spanish, and Vietnamese. (In the site’s top navigation bar, select the flag that corresponds to the desired language.) Additional languages can be provided upon request.

Accessibility Requirements for the Mass Cultural Council and its Grantees
Mass Cultural Council and its grantees are contractually committed to abide by state and federal regulations which bar discrimination on the basis of race, gender, religious creed, color, national origin, ancestry, disability, age, gender identity, or sexual orientation, and which require accessibility for persons with disabilities. Mass Cultural Council and its grantees are expected to be in compliance with:

Mass Cultural Council’s grantees sign a contract certifying that they will comply with ADA and Section 504. Mass Cultural Council aims to help grantees understand their obligations and recognize the opportunities that increasing access can provide for both the public and the grantee.

Compliance Tools for Grantees
A helpful tool to ensure compliance with ADA and Section 504 requirements is the National Endowment for the Arts’ (NEA) Accessibility Planning and Resource Guide for Cultural Administrators. The guide is designed to help organizations not only comply with ADA and Section 504 but to assist in making access an integral part of planning, mission, programs, outreach, meetings, budget, and staffing.

The NEA also provides forms designed to assist organizations in performing on-site evaluations of their organization’s policies, programs, services, and facilities.

Provide Feedback
Mass Cultural Council’s goal is to respond to suggestions for improvement in a responsive, interactive, and informal manner in order to provide the highest level of service to all our constituents. We welcome and appreciate your feedback.

You may provide feedback by contacting Mass Cultural Council staff, or using Mass Cultural Council’s Access Feedback Form. The ADA Coordinator is Charles G. Baldwin.

Grievance Procedures
If a program or service is inaccessible to persons with a disability or is illegally discriminatory and you want to file a grievance we have a formal process for doing so.

If possible, please file your grievance within thirty days after the action has occurred. In extenuating circumstances, Mass Cultural Council may extend the 30-day requirement and allow more time. If you need assistance in filing a grievance, you may delegate another person to file the complaint for you, or ask for assistance from Mass Cultural Council staff. The individual filing a grievance can expect a response from Mass Cultural Council no later than thirty days after receipt of the grievance.

For programs or services provided by the Mass Cultural Council
Complaints should be limited to the facilities of the Mass Cultural Council, public meetings conducted by the Mass Cultural Council, and programs and services operated by the Mass Cultural Council.

  • If you have any questions or would like to discuss the situation before filing a grievance, contact Mass Cultural Council staff
  • To file a formal grievance, fill out Mass Cultural Council’s Grievance Form

For programs or services that are not provided by, but are funded by the Mass Cultural Council

  • Communicate the grievance to the sponsoring organization
  • If you think your grievance was not handled appropriately by the organization, or if you have not received a response from them within thirty days, contact Mass Cultural Council staff.

Mass Cultural Council will first work with you to understand the situation and then provide assistance as appropriate. Issues and concerns raised with Mass Cultural Council will be handled on a case-by-case basis. At any point in the process, you may choose to file a grievance with Mass Cultural Council using our Grievance Form

Resources and Additional Information

Funding. Mass Cultural Council offers several funding opportunities to provide support for organizations that are seeking to improve facility or programmatic accessibility:

Cultural Facilities Fund
The Fund provides Capital Grants to promote the acquisition, design, repair, rehabilitation renovation, expansion, or construction of nonprofit cultural facilities in Massachusetts. Funds are available for the repair, rehabilitation, or renovation of existing facilities including efforts to improve physical accessibility. Funds are also available to support pre-implementation planning efforts such as accessibility assessments.

Cultural Investment Portfolio
Those organizations already receiving Portfolio or Gateway funding may choose to put the unrestricted funds towards universal design or accessibility initiatives. Organizations that are not already receiving Portfolio or Gateway funding may be eligible to apply for Projects grants which provides project-based grants. An organization could choose to apply for a Projects grant for an accessibility-focused project such as producing an autism-friendly performance, or other projects meant to welcome and engage audiences in a new way.

Other Resources. The following resources are meant to provide general information, help grantees comply with accessibility laws, raise awareness, and improve overall customer service.


National Endowment for the Arts, Accessibility Office

Institute for Human Centered Design (IHCD)

Americans with Disabilities Act Website


Cultural Access New England

New England ADA Center


Open Door Arts

The Massachusetts Office for Disability

The Massachusetts Commission for the Deaf & Hard of Hearing

The Massachusetts Commission for the Blind

The Massachusetts Commission Against Discrimination

The Massachusetts Department of Mental Health

Executive Office of Elder Affairs

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